Returns & Shipping Policy
Returns & Exchanges
We get it. Sometimes things don’t work out. We offer returns and exchanges within 30 days of your purchase.
To be eligible for a return:
The item must be unused, in the same condition you received it
It must be in the original packaging
You’ll need a receipt or proof of purchase
Pre-orders and gift cards are none-refundable.
Please do not send your item back to the manufacturer. We got you.
Partial Refunds
We may issue a partial refund in the following cases:
Any item not in its original condition, damaged, or missing parts not due to our error
Any return requested more than 30 days after delivery
Exchanges
We only replace items if they’re defective or damaged. If you need to exchange something for the same item, please email us at:
Mail exchanges/returns to
Headed Home Apparel
PO Box 1054 Vail, Az 85641
Refund Process
Once we receive and inspect your return, we’ll email you to let you know if it’s been approved. If approved, your refund will be processed back to your original payment method.
Missing or Late Refunds?
Double check your bank account
Contact your card company- it may take time to post
Still stuck? Reach out to us:
Gifts
If the item was marked as a gift when purchased and shipped to you, you’ll receive store credit once your return is received.
If it wasn’t marked or noted as a gift, the refund will go to the original purchaser.
Shipping Info
We’re not Amazon. We’re a husband and wife team running things ourselves. So while we hustle hard to get your order out quick, we ask for a little grace.
Standard shipping time: Usually 3-7 business days after your order is processed
Shipping method: USPS & UPS (or best available based on your location)
Processing Time: Typically within 3-5 business days
You’ll get a tracking number once your order ships
Heads- Up:
If we’re out of town or away from the “office.” we’ll post an update on our website and social media to give you a heads up. We believe in keeping it transparent- No ghosting here.
Shipping Returns:
To return an item, mail it to:
Headed Home Apparel
PO BOX 1054, Vail, AZ 85641
You’re responsible for return shipping costs
Original shipping costs are non refundable since we cover shipping cost
If your refund is approved, the cost of return shipping will be deducted from it
We don’t guarantee we’ll receive your return- PLEASE use tracking!
Need Help?
Questions about your order? Just wanna double check something?
We’re real people. We’ll read it and get back to you.
This brand isn’t for everyone. But if you’re here, we’re glad you found us. Thank you for supporting small and bold.